- 1661 Whyte Ave, Vancouver
- Monday to Sunday: 10.00 am – 7.00 pm, Canada
We’ve got answers! Whether you’re wondering what to wear, how early to arrive, or if water biking is suitable for kids, our FAQ section covers everything you need to know before your ride. Browse below to get prepared and make the most of your GoEasy Water Bikes experience.
Yes, all guests much watch the mandatory safety video: https://youtu.be/eOsRCgZlXPc
Once you arrive we will review this information again. You will be expected to understand and follow all the safety guidelines for the safety of everyone on the water.
Thank you for understanding!
No, not at all! You don’t even need to know how to ride a regular bicycle to ride one of water bikes. Plus, we give you a quick overview of the bike so that you are comfortable. You’ll be a pro in no time!
There are several routes you can take on the water bikes. If you choose the 1 hour rental you can go towards Kitsilano Beach, English Bay, or the far side of Granville Island to Alder Bay, and back. If you choose the 2 hour rental, you will have enough time to go all the way to Science World and see all of False Creek! We recommend 2 hours so that you can explore at your own pace without worry.
Yes you can, however, we recommend booking online and making a reservation to ensure that there are bikes available at the time you would prefer.
Yes, just visit our Home Page and click “Book Now,” then choose your desired date and time to ride. We currently have up to 14 water bikes on-site available for Hourly Rentals and Tour spaces.
From Vancouver city central, there are a few ways to get to us. On foot, we recommend taking the False Creek Ferry from the Aquatic Centre Ferry Dock to the Maritime Museum Ferry Dock. From here, we are a short 5 min walk to our departure location next to the Public Boat Launch. You may also drive or take a taxi over the Burrard Bridge. This typicaly takes about 5-7 minutes from the city centre. There is plenty of parking available for a nominal fee. From Downtown, head over the Burrard Bridge towards Kitsilano. Stick to the right, and as soon as you come off the bridge, make a right on Chestnut and then a right on to Whyte Avenue. Follow it around all the way to the stop sign, take a left and then a quick right into the parking lot. We are here. 🙂 CLICK HERE FOR DRIVING DIRECTIONS
100%! We will work with you to customize a fun and unique experience out on the water.
Please arrive 30 minutes before your scheduled booking time in order to sign the waivers and receive our team members' safety overview and instructions overview.
*We cannot promise your full time on the water if your group is late.*
Yes, there is plenty of paid parking available for pay-by-phone parking in the parking lot right beside our departure location. Please pay for your parking before starting your water bike adventure. GoEasy Water Bikes is not responsible for parking tickets you may receive if you neglect to pay for your parking spot.
Please contact as soon as possible if you will not be able to attend your scheduled time. Unfortunately we do not offer refunds for bookings and cannot guarantee availability to reschedule. Speak with our team for assistance and a possible 50% discount on your next booking.
Sorry, at this time we are not accepting cash for payment of water bike rentals, however our hardworking staff are able to accept cash tips at the end of your experience, if you wish to oblige. 🙂 thank you
Yes, we accept most major credit cards. Booking is safe and secure. Our booking system is protected by a 256 bit SSL encrypted connection. Your credit card details are not stored on file.
Waivers are required to ensure you operate the water bikes in a safe manner. You can download one above under the question, "What do I need to rent a water bike?", that you can get signed beforehand after watching the safety video to get you out on the water faster.
Yes! Youth (up to 18 years old) receive savings at the time of booking. Guests 55 years of age and older also receive this discount.
Give us a call the day of your booking and we’ll let you know in real time if we are open. We live in a rain forest, light rain happens here sometimes in the summer. Unless it’s raining cats and dogs, we will be open. Rain ponchos can be provided.
Yes! Water bikes are stable and safe. There is no balancing required to ride a water bike and even those who have never tried a standard bicycle will be able to operate a water bike. We supply a safety demonstration, a floatation vest, assistance getting on and off the water bike, and all the instructions you will need to have a safe and fun experience on the water.
You do not need a bathing suit. When riding our water bikes, you do not get wet. Loose pants are discouraged as they may get caught in the chain. Please note, jumping off the water bikes into the water is prohibited. If you would like to swim, please do so before or after your experience with us. Thank you.
Every water bike that is more than 15 minutes late, back to the location will be charged for an additional hour. Late returns means the next person's booking is delayed and in fairness for all this is strictly enforced. Please consider booking yourself extra time to be on the water (2 hours booking) and be sure to head back with enough time to return your water bike. Please note that regardless of other bikes being available when you return late the policy still stands. Thank you for understanding.
We recommend you wear some type of footwear. Tennis shoes seem to be the most comfortable. That said, many of our Riders also enjoy riding barefoot!
Yes. Our Water Bikes are very stable, virtually untippable and unsinkable! We will also provide you with a fitted certified life jacket and Transport Canada Approved Safety Kit.
250 lbs is the weight limit for the Hydrobikes. Guests over 250 lbs will need to ride the premium Schiller bike upgrade for safety purposes.
If you wish, you may bring a hat, sunscreen, sunglasses and maybe a non-alcoholic drink and some snacks. For our Sunset Rides, you might want to consider a long sleeve shirt. Drugs and alcohol are not permitted. We have the right to refuse service.
Of course! There are some gorgeous photos to be taken from the waters’ perspective. We also provide some sweet waterproof/floating lanyards so you can use your cell phones and not worry about them falling into the abyss.
Yes! Water bikes are terrific for lower body, low-impact fitness, as well as cardio. It can also be very relaxing and laid back. 😉 Water biking is also more gentle on the joints and knees than regular cycling, making it ideal for those recovering from similar injuries.
Yes. We love accomodating parties and groups! Please plan your event ahead to ensure there will be enough bikes for your group. Give us a call to arrange your event! NOTE: While age is not a restriction, all riders must be at least 4ft 10 inches to safely participate.
Yes. Each bike has a storage compartment that typically fits a jacket and a small bag like a purse. Our hydro bikes also come with cup holders.
You bet! Please note, you must provide a valid fishing license as well as any gear you wish to use. Please also give us a call well in advance if you are planning on fishing and we will do our best to accommodate this request.
No, unfortunately not, for safety reasons.
No! Waivers should be signed by the legal parent or guardian. You can pre-fill the waiver at this link. CLICK HERE
Yes. A safety demonstration and waiver will be required before you can embark on our water bikes.
Sorry, only one person per water bike.
Youth riders under 16 must be accompanied by at least one leading adult 19+.
Unfortunately once your time is booked, you are locked in! We do not offer refunds as part of our general policy. Thank you for your understanding.
Jumping off of the water bike during your rental time is strictly prohibited. Please do not jump off of our bikes and into the water. If you would like to swim please do so before or after your experience with us.
