We understand that plans can change. If you need to cancel your booking, you can do so up to 24 hours before your scheduled departure for a full refund. Cancellations made within 24 hours of the tour or no-shows are non-refundable. For group bookings or private tours, different terms may apply—please contact our support team for more information.

Yes, you can make changes to your reservation up to 24 hours in advance, subject to availability. We’re happy to help you reschedule your tour to a different time or day that better suits your plans. To make changes, simply reply to your confirmation email or contact our customer service directly.

Our tours operate rain or shine. Vancouver weather can be unpredictable, but our comfortable buses keep you sheltered while still offering great views.
In rare cases of severe weather or conditions that impact safety, we may cancel the tour. If this happens, you will be offered the option to reschedule or receive a full refund.

We accept all major credit cards and debit cards for online bookings through our secure payment system.
On-site payments are also accepted (cash or card), although availability may be limited without a reservation. Full payment is required at the time of booking to confirm your seat.

Yes, we have a limited number of wheelchair-accessible buses available. If you or someone in your group requires accessible seating, please let us know at the time of booking so we can ensure the right vehicle is scheduled for your tour. We are committed to making our experiences inclusive and accessible to all guests.

Absolutely! Our tours feature live, narrated commentary by a knowledgeable and friendly local guide who will share fascinating stories, historical insights, and cultural highlights of Vancouver. The commentary is delivered in English, and we occasionally offer multilingual support or audio guides depending on demand—please inquire in advance.

Yes, we offer hotel pickup services from select locations within Downtown Vancouver. During the booking process, you can choose your hotel from the available pickup list or enter your location to check if it qualifies for pickup.

Please be ready in the hotel lobby at least
10–15 minutes before your scheduled pickup time. The exact pickup details and time will be confirmed in your booking email. If your hotel isn’t within our pickup zone, we’ll provide instructions to the nearest convenient meeting point.

Yes, you are welcome to bring light snacks and bottled non-alcoholic drinks onboard. We kindly ask that you avoid messy foods and clean up after yourself to help us maintain a clean and comfortable environment for all guests. Alcohol is not permitted on board.

Only certified service animals are permitted on the tour buses, in compliance with local laws and safety standards. We love pets, but due to space and comfort considerations, we ask that other animals remain at home.

Our standard city sightseeing tour lasts approximately 2 to 2.5 hours. This includes time spent driving through the city’s key neighborhoods and scenic areas, as well as several photo stops at iconic locations such as Stanley Park, Granville Island, Canada Place, and Gastown. Timing may vary slightly depending on traffic and weather conditions.

We recommend weaaring comfortable clothing and walking shoes, as some stops may involve a short walk. Don’t forget your camera or smartphone to capture the beautiful sights! In case of rain, it’s a good idea to bring a light rain jacket or umbrella. A small bottle of water and sunglasses are also handy on sunny days.

At this time, GoEasy Vancouver tours operate as guided city tours with a fixed route and schedule, not a hop-on hop-off format.
You will enjoy designated photo stops where you can get off the bus, explore briefly, and rejoin the group. If you're looking for a flexible sightseeing experience, let us know and we can recommend options.

Yes, we offer private and customized group tours for schools, corporate groups, wedding parties, and other special events. We can tailor the route, timing, and stops to suit your needs. To inquire about group pricing and availability, please contact us directly with your group size and preferred date.

Absolutely! Our tours are family-friendly and suitable for all ages. Children under a certain age may ride for free or at a reduced rate—please check our ticketing page for up-to-date pricing and age policies. All minors must be accompanied by an adult.

We ask that guests avoid bringing large bags, suitcases, or strollers onboard due to space limitations. Small backpacks or handbags are fine. If you are traveling with luggage, we recommend storing it at your hotel or a luggage storage facility during the tour.

Yes! We offer special pricing for seniors, students (with valid ID), and local residents on select tours. Promotions may vary by season,
so check our Book Now page for the latest deals.

We recommend arriving at least 15 minutes before your scheduled departure time. If you arrive late and miss the tour, we will do our best to reschedule you for a later time (subject to availability), but unfortunately, we cannot guarantee a refund for no-shows or late arrivals.